Apple may have problems, but repair service ain’t one of them.
I packed up the computer for DHL on Wednesday. Apple had sent a box a month ago, after I called to tell them the thin plastic seal that surrounds the keyboard bed had cracked in one place. Part of it flaked off, so I could see down into the outer casing, right where the sleep light is on the right front side.
DHL came and got it on Wednesday. This morning at 9 am I got an e-mail saying Apple has received it, and providing a link where I can check my repair status.
At 10 am the page shows that the computer is undergoing diagnostics.
At 1:30 pm the page shows that the computer is being repaired.
At 3:15 pm the status is “Product return pending.”
If all goes well, I’ve have my computer back this week. Union, Trueheart, and Courtesy will be back up and running. And Toxophily* will return to all-craft, all the time.
Thanks, Steve Jobs!**
*Noel will be grateful, because he can’t check the site without humming “Tox-o-phily back again (danananananana-naa)/Doin’ a little East Coast swiiinng …”
**I have learned my lesson from the last couple of iBooks I’ve owned — AppleCare. The lack of stress over anything that might go wrong for three years is totally worth it.